Refund Policy | Christmas Cards

Try the card before you pay

The refund policy starts with the part that prevents most refunds. Every card can be made and previewed free before any payment, so you see the finished card before you decide to unlock it.

The free version is watermarked and lower resolution, and it is otherwise the same card you are paying to keep.

When we refund

We refund in full when the card does not work as described. A card page that will not open, a download that fails, or a card that was charged twice are all clear cases.

We also refund an accidental purchase when the card has not been shared, provided you ask within 14 days.

When we usually do not refund

We usually decline a refund when the card works as described and has already been shared with the person it was made for, since the card has then been delivered.

A change of mind about the style, the scene or the wording is covered by the generation quota on your card rather than by a refund.

How to ask for a refund

Email merry@christmascards.me with the card link and what went wrong. No form and no account is needed.

Messages are answered within 3 to 7 hours, Monday to Sunday.

How long a refund takes

Approved refunds are sent back through the original payment method. We issue them the same day the request is approved.

Your bank or card issuer then decides when the money appears, which is usually a few working days.